Our implemented measures
The use of a mask inside the Hotel/Apartment will be required. Outside the Hotel/Apartment it is also required to wear a mask, so we recommend that you carry it with you at all times.
You must always maintain a safety distance of 2 meters with other clients, and you must not have unnecessary physical contact with Hotel employees (hugs, kisses …). It is not allowed to share lifts with people who are not in the same room as you.
Hands should be washed frequently with soap and water or if not possible with hydro-alcoholic gel, placed at different points of the hotel/apartment. In any case, you should wash your hands thoroughly after sneezing, blowing your nose, coughing, or touching potentially contaminated surfaces (money, documents, etc.). You must make responsible use of the hydro-alcoholic gel.
Disposable face masks, gloves, tissues, and any other personal hygiene items should be thrown in your room’s wastebasket or in special containers placed at different points in common areas.
You must respect the capacity of each area of the hotel/apartment, the distance lines in the queues and the marked directions of circulation.
In order to guarantee the safety of the area, in the swimming pool area, the sun loungers are arranged in pairs, keeping a distance of two meters from the next group. It is compulsory to use towels to lie down or sit on them.
Cleaning and maintenance in the rooms must be done without clients inside. If any maintenance work must be done with the client inside (opening of a safe), the client must wear a mask.
If you have a body temperature above 37.5 ºC or any other symptom compatible with COVID19 (cough, fever, difficulty breathing, etc.), you should immediately leave the pool, restaurant, or other common areas and immediately go to your room with your companions and notify the reception by phone. You should not leave your room until our doctor visits you or until we notify you to transfer yourself to a health center. Anything you need will be provided by our staff in your room (food, drinks …).
You must collaborate at all times and follow the instructions of our staff. You should not joke or pretend symptoms of the disease. Check with our team if there are any new measures or restrictions due to Covid-19 so that you have all the information you need to comply with state and regional laws.